At the Animal Reception Centre at London's Heathrow Airport, supervisor Sian deals with seven hungry baboons from Kuwait. The team are worried when a cat called Tippy arrives in a box that might be too small. A blind dog comes in with an alarming cough. Two cats fly in from Hong Kong for a long awaited reunion. And a Senegal parrot has the team in a flap.

Heather is concerned about a rescue cat from Dubai having difficulty breathing. Deputy manager Ross spots a suspicious package in a shipment of geckos. An angry dog forces desperate measures to be taken. A pair of frisky ferrets are causing chaos for Becky. A puppy called Bailey has the staff smitten. And a flighty flock of birds need to be released for an overnight stay at the centre.