In this first episode, Deputy Manager Ross picks up a pair of penguins who have missed their flight. There is confusion on the runway as Animal Health Officer Vicky needs to track down some cats. Ten thousand bees create a buzz at feeding time. A team of five huskies cause issues. And Kayleigh ruffles some feathers when she meets a big bird with a dangerous reputation.

At the Animal Reception Centre at London's Heathrow Airport, supervisor Sian deals with seven hungry baboons from Kuwait. The team are worried when a cat called Tippy arrives in a box that might be too small. A blind dog comes in with an alarming cough. Two cats fly in from Hong Kong for a long awaited reunion. And a Senegal parrot has the team in a flap.