A camera crew shooting footage for a documentary interviews members of the ER staff. Detective Claudia Diaz is brought in, critically injured with gunshot wounds. Neela laments the lack of communication between her and Brenner. Sam struggles to reconcile with her mother. Carter's condition worsens quite suddenly.

Neela proves her worth as attending material when she clashes with Dubenko on how to proceed with two different surgical cases. Brenner gains a deep insight into his painful childhood.