When two bodies are repatriated through Northend, a mix-up with the coffins causes chaos, forcing a reluctant Andy to connect with her emotions. Luckily Mo and Suj are on hand to rifle through luggage and help resolve the situation.

Disaster looms with the approach of the annual inspection by the dreaded Mary Parfitt. To make matters worse, Clive is put in charge of the official Twitter account, Grant is in trouble after posting some highly indiscreet messages on social media, and Mo and Suj argue over a frozen chicken.