A team-building weekend with the charismatic life coach Eleanor Wilson, who turns out to have some history with Proctor, leads to a few surprises. Andy misunderstands Eleanor's intentions after imbibing too much champagne. Tariq's fledgling modelling career suffers a setback.

Disaster looms with the approach of the annual inspection by the dreaded Mary Parfitt. To make matters worse, Clive is put in charge of the official Twitter account, Grant is in trouble after posting some highly indiscreet messages on social media, and Mo and Suj argue over a frozen chicken.

Proctor has given up drinking and bets are being laid concerning the duration of her sobriety. A plumbing problem in the ladies' toilet and Alicia, a fiery woman travelling on her pre-transition passport, ensure that she falls off the wagon with little delay.

When two bodies are repatriated through Northend, a mix-up with the coffins causes chaos, forcing a reluctant Andy to connect with her emotions. Luckily Mo and Suj are on hand to rifle through luggage and help resolve the situation.

Proctor is interviewing candidates for Clive's old job, and is surprised to find that the first applicant is Clive. Grant calls a strike, and no-one wants to deal with a suspected ebola victim.

Proctor discovers that rumours of a royal visit to perform the opening ceremony for the new terminal have been greatly exaggerated. Tariq's vaping upsets the new sniffer dog, and Clive's mislaid gun creates a crisis.