With the airline auditors paying Leeds Bradford an unexpected visit, baggage boys Jimmy and Michael fear for their jobs when they lose a piece of luggage. Meanwhile duty manager Nathan is left to deal with flooded toilets next to the executive departure lounges, and rookie Gabby struggles to cope with a family kicking off at the departure gate after they're told their seats have been split up all over the plane to Palma.

The extended summer heatwave has caused the Leeds Bradford runway to melt and it's up to Operations Manager Jamie to lay down some tarmac to save the day. Meanwhile Check in Supervisor Chloe has to deal with a disorderly passenger, and Duty Manager Nathan is put to the test when an emergency call comes in with a passenger shaking uncontrollably on the incoming plane from Amsterdam.