Barb takes the team on a field trip to the rival North Hollywood branch to learn the secrets of their success; Barb begins to doubt herself after meeting their charismatic manager, Beau.

At the Big Sac holiday party, Colette tries to impress Noa before his single window closes; Barb's effort to save the East Hollywood DMV backfires when she accidentally tackles the director, but assistant Sally steps in to help.