At the Big Sac holiday party, Colette tries to impress Noa before his single window closes; Barb's effort to save the East Hollywood DMV backfires when she accidentally tackles the director, but assistant Sally steps in to help.

Colette's effort to redirect holiday plans takes an unexpected turn when it lands her trapped in a car; a surprising new friendship stirs up jealousy among the team.

Barb takes the team on a field trip to the rival North Hollywood branch to learn the secrets of their success; Barb begins to doubt herself after meeting their charismatic manager, Beau.

Colette is crushed to learn that Noa is dating someone; Barb tries to find out who is defacing DMV property with childishly inappropriate drawings.

When Ceci accuses Colette of only being kind for the credit, Colette anonymously gives Noa the perfect gift.

When Colette runs into an old friend at the DMV, she pretends to be a fellow customer rather than an employee in order to save face.

Colette is tasked with giving Noa his driving test; Ceci helps Barb get camera-ready for her new manager portrait.

When the insanity at the DMV causes a new hire to quit, Colette worries Noa will follow and tries to make things better; employees and customers struggle through a sweltering day with a barely functional air conditioner.

Colette pines for her coworker Noa while enduring teasing from colleagues Gregg, Vic and Ceci; new manager Barb rallies the crew to save their branch from government shutdown.