Amy, Jonah and Glenn hatch a plan to make Amy look like a tough boss after she loses face in front of the district manager. Dina recruits Mateo to help her run Cloud 9's shoplifter rehabilitation program - with a few of Dina's personal tweaks.

As part of a new corporate initiative Dina is spearheading, Jonah, Cheyenne and other overworked employees have to rush items directly to shoppers' cars. Amy's brother, Eric, visits the store, and Amy thinks she sees a spark with Mateo. Garrett is impressed by a customer's high-tech purchase.