Lynne Zappone, Chief Talent Officer of Popeyes Louisiana Kitchen, the world's second-largest fried chicken restaurant chain, is frustrated with an employee's lack of Southern charm behind the counter. Also, the Boss is brought to tears by another employee's generosity.

Harlan Kent, President and CEO of Yankee Candle, the leading designer, manufacturer, wholesaler and retailer of premium scented candles, goes undercover where his customer service skills leave several co-workers questioning his true identity, and the Boss grows frustrated with one store's lack of curb appeal.