Shawnon Bellah, Crest Foods COO, works undercover at the company's Nestlé Toll House Café by Chip and experiences a sugar crash when she fails to meet her own customer service requirements.

As Tim M. Betts, the new chairman of Muscle Maker Grill, goes undercover, Rod Silver, the high-energy founder of the company, secretly gives Betts ongoing commentary as he observes the action via a live video feed.