Slightly disillusioned by his first 11 months in the job, Tony thinks back to when it all began. The launch of the NBA was a great success but within weeks Jim was at his door, desperate for some sort of new public announcement. Stalled in the pre-planning stages, Tony and his team were forced to cope with Rhonda, angry cyclists, plumbing problems and gluten-free muffins. Not an auspicious start.