Despite his grave reservations, Tony is forced to evaluate plans for expanding northern Australia's Ord River Scheme. Nat has issues of her own with a stalled highway up-grade. Unfortunately for them the rest of the office is distracted by plans for a Mexican-themed anniversary party. Just when things couldn't get more complicated, Jim makes a shock announcement.

Slightly disillusioned by his first 11 months in the job, Tony thinks back to when it all began. The launch of the NBA was a great success but within weeks Jim was at his door, desperate for some sort of new public announcement. Stalled in the pre-planning stages, Tony and his team were forced to cope with Rhonda, angry cyclists, plumbing problems and gluten-free muffins. Not an auspicious start.

Concerned that Tasmania's infrastructure needs have been overlooked, Jim sends Tony and the team south for a series of public forums. Back at the office Rhonda's eagerness to spend the personal development budget before the end of the financial year leads to the arrival of Marvin Hudfield, a motivational expert from America with unusual ideas about team-building – and a clarinet. It's going to be a long week.

The decision to include roadside art on a major highway upgrade leads to controversy and a threatened delay to Rhonda's launch. Things go from bad to worse when Tony's visit to a primary school results in the actual launch of Australia's first space program. Throw in major office I.T. issues along with the impending arrival of a delegation from India and it's not a good week for the NBA.

Tony is reluctantly dragged in when the developer of a low-rise inner city building project decides he wants to double the height of his apartment block.... and then triple it again. Meanwhile, Nat's attempt to conduct a performance review on a staff member leads to unexpected trouble. None of this is made any easier by Katie's decision to run a Healthy Choices Month in the office, meaning there's nothing to relieve the stress other than herbal tea and rice crackers.

A trip to Canberra leads to Tony being forced to investigate the feasibility of building a very fast train. What looks like being a 30-year project is made increasingly difficult by the NBA's inability to retain staff for more than a few months. Matters are not made any easier with Amy's decision to conduct an office safety audit.

Tony is forced to step in when an endangered grass threatens to de-rail plans for a new container terminal. Meanwhile, Rhonda is convinced that the NBA needs a major overhaul of its website, complete with self-generated audio-visual content. Cue the arrival of Karsten and a film crew, along with the formation of a Working Party so large that the office actually runs out of chairs.

Tony's attempts to sign a massive international development deal are compromised by Rhonda's decision to re-design the NBA's logo. Meanwhile, a mix-up from Jim forces Nat to find room for a community garden within a multi-million dollar waterfront development. Matters are further complicated with the impending arrival of a delegation from China.