The series of real-life dramas from Heathrow continues with chaos in Anita Newcourt's VIP suite.
As 40 different diplomatic parties arrive for the Bosnian peace talks, an ambassador goes missing, there is an uninvited guest, and some parties are reluctant to surrender their guns.

Cameras visit Heathrow airport during the Christmas period to record the events, flared tempers and festive spirit of the staff, and passengers who travel at this time of year.