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This final episode follows Heathrow's challenge in departing 100,000 passengers a day.
Passenger Experience Manager Numan has a challenge on his hands in Terminal 4 - a flight to New York has been cancelled and 40 angry passengers are demanding to be rebooked immediately.
Also, as snow and ice threaten to close the runways, Airside Operations driver Hugh swings into action to drive a special runway de-icer with a span of 45 meters in Heathrow's first snow maneuver in four years.
Passenger Experience Manager Jawad battles a language barrier to get 72 Chinese tourists to their connecting flights to Lisbon, but a problem arises when the group gets split in two and there's only one translator.
Elsewhere, two of the Metropolitan Police's dedicated sniffer dog unit, Buster and Paddy, who look for explosives in the airport, are put to the test on a training exercise.
Also in tonight's episode, Water Services Engineers Jon, Vic and Scott pull the short straw and have to clean a sewage tank - at midnight. But hunting for a sewage leak in the 500-mile labyrinth of pipes under Heathrow is no easy task.
In this episode, a passenger arrives from Doha on the way to Dublin, but his final flight of the journey has been booked from Gatwick, almost 40 miles away. Can passenger experience manager Sue battle a cultural barrier in order to help him? Meanwhile, engineering apprentice Matt heads out onto the runway to calibrate the arrival lights and gets closer to a 747 than he ever thought possible. There is a massive new arrival in the shape of a brand new 787 Dreamliner plane, with senior first officer Dave flying to Seattle to collect the new aircraft. Finally, the airport's dedicated fire brigade extinguishes a fire on a 747, but fortunately it is just a drill.
Heathrow: Britain's Busiest Airport flies in for a brand new series. It's Winter 2019, and the airport is having its busiest year to date.
This year they were expecting more than 81 million passengers to fly in and out of the UK's favourite gateway, with its 76,000 staff ready to take on whatever is thrown at them with a smile on their face.
Voiced by Joanna Lumley, this series features Heathrow filmed before Coronavirus lockdown, where on the front line are the aviation police. Returning for another series are officers Terry and Dave. Armed with semi-automatics and stun guns, they search for a mouthy passenger in Terminal 2.
Meanwhile those in charge of traveller happiness and well-being – the passenger experience managers (PEMs) have their hands full as usual.
Under the watchful eye of veteran and 'King of Terminal 2' Demi, two new PEMs Lily and Lee feature in this series, both called upon to deal with fires in the terminal.
Also joining the PEMs in the terminals this year are a brand new supporting cast of high-spirited customer service managers and ambassadors, including Sarah and Marcus who insist on making every passenger laugh and smile as much as possible as they journey through the airport.
At Britain's biggest front door is Border Force. Now in her third series, Border Force Kat deals with some sensitive immigration issues as well as a serial smoker trying to get in under the radar. Border Force's dogs are also back, sniffing their way through drugs, dosh and dodgy aftershave.
Cameras go behind the check-in desks and walk the centre line of the runway, to reveal what it's really like to keep planes flying in and out of Britain's busiest airport every 45 seconds.
