Documentary following life in the glamorous London hotel over the festive season, as staff prepare to welcome guests during the hotel's most profitable time of the year. Head butler Sean braces new recruit Michael for how busy he is going to be, while restaurant director Anne prepares the four restaurants and her 160 staff. Cameras also follow regular guest Howell Harris as he spends his first Christmas at the hotel since his mother died, with staff going above and beyond to make sure he has a holiday to remember.

In the Savoy Grill, restaurant director Thierry is preparing for another visit from owner Gordon Ramsay and he decides to try out the new and improved Steak Tartare dish on regular guests Josh and Jasmine from Wales.

In Kaspar's restaurant, 85 and 89-year-old Pat and Stu visit the hotel for the first time since their wedding night 63 years ago.

But as the staff celebrate their successes of the previous year and the winner of the star award is announced, news of Covid-19 has reached the hotel and it is becoming an increasing concern. Management are preparing themselves for cancellations and we see the hotel forced to close its doors.

This week, it's the week leading up to the BAFTA film awards and a Hollywood legend checks in and puts Sean's butler skills to the test. It is a busy week for the hotel as they host a series of Bafta related events that see a multitude of celebrity VIPs coming in and out of the hotel. 

It's Valentine's week at the Savoy and the hotel is preparing for one of the busiest and most profitable days of the year.

Head butler Sean is determined to make his newest recruit - 37-year-old former actor Michael - the perfect Savoy butler, and is putting him to the test. As well as having to juggle a multitude of requests, Sean wants Michael to host an exclusive cocktail party for regular VIP guests, Mr and Mrs Cuming, in their suite.