Passenger agent Ronald & Isabel are dealing with a delayed flight and worried passengers about their connection in Reykjavik. Custom agent Dilek found a passenger who is trying to bring seashells into the Netherlands, while border agent Bram and Nick are defusing a situation with a passenger who is off his PTSD meds.

Floor Manager Jeanine is on alert when a red button is pressed by one of her colleagues. The border police is called up regarding a theft case with someone who was just released out of prison, while Passenger agents Ronald & Isabel are doing their utmost best for a passenger to get her onto the flight.