Security Agents Joelle & Anita share some juicy stories about their experiences on Schiphol, Customs agents Jan & Dilek are being tipped off about a very specific passenger arriving from a high-risk country and Border police Nikita & Jeffrey inform passengers about the danger of leaving their luggage unattended.

Passenger Agent Isabel has doubts about the size of the dog. Floor Manager Jeanine is required to perform an emergency respons as a passenger fell down an escalator, while Dennis & Jesse receive a call about a very angry Norwegian traveller who lost one of his bag.

Floor Manager Jeanine is on alert when a red button is pressed by one of her colleagues. The border police is called up regarding a theft case with someone who was just released out of prison, while Passenger agents Ronald & Isabel are doing their utmost best for a passenger to get her onto the flight.

Customs officer Itai finds a package arriving from the USA containing fresh-cooked meth, while customs officer Jan spots a Turkish passenger who is bringing goods that are supposed to be taxed into the country. Service agent Jeanine has to deal with a huge flow of passengers.

Passenger agent Ronald & Isabel are dealing with a delayed flight and worried passengers about their connection in Reykjavik. Custom agent Dilek found a passenger who is trying to bring seashells into the Netherlands, while border agent Bram and Nick are defusing a situation with a passenger who is off his PTSD meds.

While the airline only allows 70 confirmed carry-on's to be brought on board, it is up to passenger agents Isabel & Ronald to monitor and be sure that no passenger slips through. Border agent Bram & Nick receive a call about a passenger who arrived to the Netherlands as refugee from a country his visa did not permit him from travelling to. Customs is on high alert when a flight of Surinam is arriving.