Customs officer Itai finds a package arriving from the USA containing fresh-cooked meth, while customs officer Jan spots a Turkish passenger who is bringing goods that are supposed to be taxed into the country. Service agent Jeanine has to deal with a huge flow of passengers.

Passenger Agent Isabel has doubts about the size of the dog. Floor Manager Jeanine is required to perform an emergency respons as a passenger fell down an escalator, while Dennis & Jesse receive a call about a very angry Norwegian traveller who lost one of his bag.