Floor Manager Jeanine is on alert when a red button is pressed by one of her colleagues. The border police is called up regarding a theft case with someone who was just released out of prison, while Passenger agents Ronald & Isabel are doing their utmost best for a passenger to get her onto the flight.

Security Agents Joelle & Anita share some juicy stories about their experiences on Schiphol, Customs agents Jan & Dilek are being tipped off about a very specific passenger arriving from a high-risk country and Border police Nikita & Jeffrey inform passengers about the danger of leaving their luggage unattended.